“Your brand’s influence can create a serendipity engine.”
bigwidesky
What your brand does has always been apparent. But until now, who and what your brand knows has been chiefly invisible. Now we know that great value is derived from your brand’s usefulness: its willingness and ability to share knowledge amongst the disparate nodes in your network.
In fact, the most successful people – and brands – have the lowest homophily bias, which essentially means they have the largest and most widely spread spectrum of connections in their network.
Using your influence to continually broker the far-flung points on your spectrum creates a serendipity engine for you. And it makes your brand a powerful, trustworthy and necessary part of your network.
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be LovableTo be loved, be lovable. Is your brand worthy of love?
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be FindableCan your brand be found in all the right places?
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be EmpatheticDoes your brand honestly understand the people who use it?